Janet M Siler

 Grow Your Human Capital

Bringing quality improvement and training solutions to your team.

Writing

Instructional Design, eLearning, Policies & Procedures, Content Development, Workflows, Job Aids, Process Changes, Communication Templates. Writing for all business needs.

Quality Improvement

Identify the problems preventing your business or department from meeting your goals, identify the root cause, determine the best solution and implement for improved results.

Project Management

Management of training projects, quality improvement projects, process change projects, procedure implementation and more.
Janet M Siler


Core Qualifications
Instructional Design & Technical Writing
Process Improvement & Quality Improvement
Classroom Instruction & Team Facilitation

Achievements
Material Development:
Created 300+ page training manual for a custom-built software system.
Developed all training material, work flows and job aids for a newly created department.
Developed ongoing material for new processes and procedures.
Created weekly newsletters with tips and information.
Process Improvement:
Developed interdepartmental referral process for urgent issue that resulted in a 90% reduction of inaccurate and inappropriate urgent issues.
Assisted in departmental work process redesign that reduced turn-around time by 30%.
Developed and implemented documentation standards to ensure that knowledge is retained through personnel changes.
Training:
Developed and delivered training on a variety of subjects ranging from soft skills to software training and everything in between.
Managed all aspects of the training process, from needs assessment to post-training evaluation.

Career Highlights
Water Efficiency Specialist, Irvine Ranch Water District
Documentation of work processes and procedures to create updated training material, participation in process improvement and development of updated procedures, job aids and workflows.
Training of new and existing employees in work processes, software systems and department procedure updates
Management of customer communication via phone, email and community events to promote conservation awareness, conservation programs, and district information.
Administration of conservation programs including in-home water usage assessments and rebate programs.

Project Manager, iScan Imaging
Managed legal files and worked with attorneys to develop evidence books, timelines and narratives for ongoing litigation
Developed and managed company communication
Developed business plan and documentation for new projects

Claims Compliance Auditor, United Healthcare
Worked with network affiliates to ensure compliance with federal and state claims processing requirements including audits of claims processing operations, monitoring of monthly compliance reports, review of Policies & Procedures, and implementation of corrective action plans.
Prepared and distributed reports of audit findings to the network affiliates and internal regulatory departments.
Developed documentation regarding department work flows, processes and business requirements.

Claims Resolution Training Coordinator, PacifiCare Health Systems
Created all documentation needed for a newly created department including: Policies and Procedures, job aids, work flows and all training material for work processes and procedures as well as all proprietary software systems.
Developed ongoing material and updates as needed based on process changes, annual benefit changes and regulatory changes.
Developed classroom materials and classroom activities using adult learning theory, instructor manuals, trainer kits for classroom activities, train-the trainer instructional material, class handouts, testing and post-training evaluations.
Coordinated and implemented all aspects of the training process.

Education and Training
California State University Fullerton, Bachelors of Science 2017
Certified Training Presenter – The Training Clinic
Fast Start in Project Management – Systemation
Information Mapping – Information Mapping
Competent Toastmaster and Competent Leader – Toastmasters

System Experience & Special Skills
Microsoft Office Suite including advanced Excel experience
Captivate/Articulate
SharePoint
CC&B